At Taraju Nepal, we understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how orders can be canceled through our marketplace.

1. Order Cancellation by Customers

Customers may cancel an order if it has not yet been shipped or dispatched by the seller.

To request a cancellation:

1. Log in to your Taraju Nepal account.
2. Go to "My Orders".
3. Select the order you wish to cancel.
4. Follow the cancellation instructions or contact customer support.

Once the cancellation request is approved, any eligible refund will be processed according to our Refund Policy.

2. Orders Already Shipped

Orders that have already been shipped or are out for delivery generally cannot be canceled.

If you no longer wish to keep the product, you may be eligible to return it under our Return & Refund Policy after delivery.

3. Seller-Initiated Cancellations

A seller may cancel an order if:

1. The product is out of stock.
2. The item is no longer available.
3. Pricing or listing errors occurred.
4. Delivery is not possible to the provided address.
5. Fraudulent or suspicious activity is detected.

In such cases, customers will be notified and eligible payments will be refunded.

4. Cancellation of Prepaid Orders

For prepaid orders canceled before shipment:

1. Refunds will be initiated after cancellation approval.
2. Refund processing times depend on the payment provider.
3. The amount will be returned to the original payment method whenever possible.

5. Cash on Delivery (COD) Orders

Cash on Delivery orders may be canceled before shipment without any refund process, as no payment has yet been collected.

Repeated cancellation of COD orders may result in restrictions on future COD purchases.

6. Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

1. Customized or personalized products.
2. Digital products or downloadable content.
3. Products specifically marked as non-cancellable.
4. Orders that have already been dispatched.

7. Fraud Prevention

Taraju Nepal reserves the right to refuse or cancel orders suspected of:

1. Fraudulent activity.
2. Abuse of promotions or discounts.
3. Violation of our Terms and Conditions.
4. Unauthorized payment activity.

8. Refunds for Cancelled Orders

If a cancellation is approved and payment has already been made, refunds will be processed according to our Refund Policy.

Refund timelines may vary depending on:

1. Payment gateway processing times.
2. Banking institutions.
3. Payment method used during checkout.

9. Changes to This Policy

Taraju Nepal reserves the right to modify this Cancellation Policy at any time. Updated versions will be published on this page.

10. Contact Us

If you have questions regarding order cancellations, please contact us:

Taraju Nepal

Website: tarajunepal.online