Return & Refund Policy

At Taraju Nepal, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased through tarajunepal.online may be returned, replaced, or refunded.

1. Eligibility for Returns

You may request a return if:

1. The product received is damaged or defective.
2. The wrong product was delivered.
3. The product is missing parts or accessories.
4. The item significantly differs from its description on our website.

To be eligible for a return, the item must:

1. Be returned within 7 days of delivery.
2. Be unused and in its original condition.
3. Include all original packaging, accessories, manuals, and tags.
4. Include proof of purchase or order confirmation.

2. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

1. Personal care and hygiene products
2. Underwear and intimate apparel
3. Perishable goods
4. Digital products or downloadable content
5. Gift cards and vouchers
6. Customized or personalized products
7. Products marked as "Non-Returnable"

3. Return Process

To initiate a return:

1. Contact our customer support team.
2. Provide your order number and reason for return.
3. Include photos if the product is damaged or incorrect.
4. Wait for return approval instructions.

Returns sent without prior approval may not be accepted.

4. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request.

If approved:

1. Refunds will be processed to the original payment method whenever possible.
2. Processing times may vary depending on your payment provider.
3. Shipping fees are generally non-refundable unless the return is due to our error or the seller's error.

5. Replacement Policy

Eligible products may be replaced instead of refunded when:

1. A defective item is received.
2. The wrong item is delivered.
3. The product arrives damaged during shipping.

Replacement availability depends on stock availability.

6. Return Shipping

If the return is due to:

Our Error or Seller Error

1. Wrong product delivered
2. Defective product
3. Damaged item received

Return shipping costs will be covered by Taraju Nepal or the respective seller.

Customer Preference

1. Change of mind
2. Ordered by mistake
3. No longer needed

The customer may be responsible for return shipping costs.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible and the standard return process must be followed.

8. Marketplace Responsibility

Taraju Nepal operates as a multi-vendor marketplace. Some return requests may require coordination with the individual seller responsible for the product.

We will assist in resolving disputes fairly and efficiently.

9. Damaged Deliveries

If your package arrives visibly damaged:

1. Take photographs before opening the package.
2. Report the issue within 48 hours of delivery.
3. Retain all packaging materials for inspection if required.

10. Contact Us

For return and refund requests, please contact us:

Taraju Nepal

Website: tarajunepal.online

We are committed to ensuring a fair and transparent return experience for all customers.